Hello Jerry,
I purchased your Panama GPS maps after a lengthy research comparing your maps to Garmin's. In the end I chose to purchase your Panama maps because of all the information on your website and you were the only site that gave me a toll free number to call with questions. The test of a world class company is how they react when customers contact them with issues. I came to you with an issue and have been totally satisfied with your help and professionalism. I will recommend your GPS maps to all my friends and family.
Thank You
Charles Mitchell
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Thank you again for the advice. I hope you find the following helpful:
I had purchased a GPS Map previously and was planning on returning to Panama. I was a bit confused when I went online to find and download the map update as there were a couple websites that were nearly mirroring each other for what used to be PTY-GPS.
I had an interesting exchange of emails between the administrators of both websites and finally figured out that Panama-gps.com was the real deal. One indicator is that Panama-gps.com does not charge you more for the update than you paid for the original map download.
In fact, Jerry was very helpful walking me through the update. He was also able to offer some helpful advice for planning my upcoming trip.
Thank you again, Jerry!
-Dave Charlotte NC
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Jerry. I installed the map last night. Thanks for making this right for me. I'll make sure to recommend your maps every opportunity I have.... and I'll make sure to give the CORRECT web site. (www.panama-gps.com)
I travel to Chiriqui about every two years, and I've been buying your maps since you started selling them. I'm sorry to hear that a former employee is doing so much damage to your business. Even his receipts look exactly like yours. I guess it's only a matter of time until consumers realize how outdated Steve's maps are. If I may, I would advise you to take every mention of the "PTY GPS" name from your web site, as to not cause confusion with consumers like me.
I wish you lots of success and please keep updating the maps.
Thank you,
Pedro Carres
Weston, FL
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Yah, it's working great. This is as good as I had hoped for. (High praise, I wanted a lot)
On my Garmin I can drill down on the maps, even from sitting in the US. I found my PC hotel and made a fav. Found little side streets in Boquete where my friend lives. Cool, cool.
If the Garmin does it's job down in Panama, I'll write a real testimonial.
As a former IT dweeb, I know how hard it is to keep up with someone else's stuff as a third party. Sorry for not doing a good job of reading the manual. Your support was great.
Bill
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Jerry, thank you for the excellent service and help getting the charts loaded on my Garmin GPS. As I told you, I have two Garmin GPS’s here in Panama, one which had charts from one of your competitors on it and the other GPS, with charts from PANAMA-GPS company. There is no comparison between the other charts and yours. I would tell anyone who wants GPS maps of Panama to get them from you! PANAMA-GPS charts are complete, Showing complete city streets and all back and country roads. The other charts were not half as good. In addition, your points of interest are much more complete making it possible to find every business I have tried to find. Keep up the good work!
David
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For those of you interested in Panama GPS maps I highly recommend the upgrade to v.: 4.2.0, it’s a big improvement from previous one. Not only would you be getting a top product but you will also be receiving one of the best Customer Service there is, Jerry goes beyond the extra mile he is unbelievable, very knowledgeable of his product and very pleasant to talk with.
Dr. Roberto Ocaña
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I recently had some difficulty with my Panama GPS maps. I contacted Jerry, and he provided excellent customer service. He walked me through the process, made sure my update subscription was properly registered and had my GPS working very quickly.
On a recent visit to Panama City, I was very impressed with the accuracy and detail of the map. I got around without any difficulties.
Thanks for the great customer service Jerry…. keep up the good work.
John Locke
Hay River, NT
Canada
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Jerry
I purchased my first Panama GPS map from Panama-GPS (formerly PTYGPS) in 2009. Three years later, I have the latest maps and am more impressed than ever. Installation help and support is unlike anything you'd expect to receive state-side. Kudos to Jerry and his team for making an outstanding product that helps keep my family safe on the roads.
Sincerely,
J Dormon
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I have just finished downloading and installing the latest version of your maps. They are a HUGE improvement over the earlier version I had. Furthermore, when I had difficulties with the installation I called and Jerry talked me through them to complete a successful installation. Excellent product – excellent support…who could ask for anything more?
Phil Hoff
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"Saved by Panama-GPS.com"
My wife and I are expats living in Panama and after about 4 months it was clear I needed to get her a GPS as the streets are not clearly marked and it can be intimidating if you're not sure how to get around, especially downtown. I bought her a Garmin in the US knowing that I would also need to download a map of Panama. I purchased and downloaded a map from a competitive website and spent almost a week troubleshooting trying to get it to function. I consider my self "tech-savvy" and yet I was ready to give up and return the device due to all the frustration.... and then I found Panama-GPS.com. I was actually able to speak to a "live" person instead of email which was refreshing (and on a Sunday no less!). I explained my saga and the next day I was able to meet an employee face to face where they gave me a map (a much more updated one at that) and it worked instantly. It's been almost a month now and we're liberated in Panama. My wife now drives everywhere with confidence and knows that if she gets lost, she can simply push "Home" on the device and the map directs her no matter where she is. They even called me in days after getting my new map to ensure I was satisfied and was working correctly - great service, that never happens in the US let alone Panama!
The company is based here and knows the country which is important given all the construction and ongoing map updates. If you need a map of Panama, look no further and save yourself the frustration I went through.
"Satisfied Expats in Panama"
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Hi Jerry,
Many thanks for bringing the card to my hotel yesterday. I have to say that the map is really good and very useful. I am very impressed!
Many thanks,
Santiago
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Jerry,
I just want to say that I really appreciated your dedicated service to support of the Panama GPS upload. Your willingness to stay on the telephone and rapid sending of updated programs so we could resolve the issues of uploading the program on my Garmin Nuvi was as good as it gets.
You are welcome to mention my name (first name/ last name initial) but not location if you would like an endorsement on your website.
Again thanks and hope you business troubles get fully resolved.
P.S., I have copied Michael's on this email so you can reconnect with him.
Eric
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I know that in the US the customer is always right and in Panama the customer is always wrong. Customer service in the US sometimes works and in Panama customer service is almost none existent. It is very refreshing to deal with a company such as PANAMA-GPS by Jerry Hall and its magnificent customer service and help beyond. I had bought the upgrade of the Street Map of Panama v.: 3.3.8 and was having a very difficult time downloading it; every time I sent Jerry an e-note he would answer it immediately with instructions but I could not do the download.
Finally Jerry called me home and gave me specific instructions, step by step, on what to do (it was not me but a wrong program in the computer causing the problem); the phone conference with instructions was about 20 minutes until I was able to fix the computer program and successfully down load and install v.: 3.3.8
What a wonderful world if businesses would have customer service like Jerry Hall from Panama-GPS has. I ‘m a Happy Customer.
Dr. Roberto Ocaña.
Panama
(Note this was a customer scammed by Steve Magaric with a Lifetime update, Jerry Made good, Steve Magaric would not)
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Hi Jerry,
Thank you very much for taking the time to help me resolve the installation issue with the Panama maps for my Garmin nuvi. Personal customer service is not the norm anymore, but it is obviously alive and well in your company. I really appreciate you responding so quickly and phoning me back to see that everything installed correctly. I will highly recommend you to my friends who vacation and travel in Panama.
Kind Regards,
Kim Kornegay
Prattville, Alabama
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Hi Jerry,
Looks like you have spoken with Nina Tartakoff, my wife.She had rotator cuff surgery and it went well. I use your maps all the time on my bike rides in the David region. I use an extra vista HCx for all my rides. I'm trying to log all the paved roads in this region for my
fast bike. It is hard to know the condition of the roads but better to have it on the map than none at all.
Thanks again for putting together these maps. i see that I have done business thru panama-zone in the past and had contact with Steve Magaric at admin@ptygps.com. I will need to review my payment invoices when I return to Fairbanks Feb.12 to verify where the money went. I'm sorry you are dealing with these problems. It must be a real nightmare to have these other websites still in operation.
thanks again!
Richard Kemnitz
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Jerry you were an awesome help. You walked me through the install and my map is now upgraded.
Thank you so much!
Joy
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Thank you Jerry, that was a quick fix and it worked great.
Here's something you may publish if you want:
As an associate broker with Century 21, I know my way around Panama but still find my Garmin GPS an invaluable tool (especially when I find myself in an unknown neighborhood at night, and making a wrong turn is not an option).
Since Panama's street are prone to constant directional changes, I was looking for a map update, but to my surprise I discovered there were now several websites offering the same service: mainly one operated by Steve Magaric and the other one by Jerry Hall.
I was appalled by what I read on the Internet... now I had to make an important decision: stick with Steve, which I had dealt with from the beginning or switch to Jerry... It was a quick decision:
In September, I purchased an update. It turned out to be a nightmare. I even thought my Garmin needed to be replaced. Steve guided me to a series of grueling steps (I downloaded a large number of Garmin software, such as Boot Camp, which took a lot of space on my computer but solved nothing. My GPS started to lead me off course, urging me to make impossible turns and was frequently unable to identify the street I was on. Many times, I was supposedly driving "off-road" which is a bit unsettling! After a while, Steve ran out of ideas and simply threw in the towel. I was not a happy customer, after paying for an update and being left with an expensive paper-weight.
It was Jerry who saved the day... we met and he gave me a replacement SD card, no questions asked. Problem solved. I just did the latest update today, and the installation was a cinch! Thank you Jerry!
Chris Frochaux
Real Estate Advisor | License No. 2255
Real Estate Broker (Broker Licenses in Florida, New York and Panama)
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Hola Jerry,
Always a pleasure to speak with you as was the case earlier today. I am sure I am not alone in saying how sorry I was to hear of the problems you had with your ex employee and the alleged thefts that occurred from Panama GPS.
I wanted to take a moment to commend you on your quick handling of the situation and hopefully putting and end to identity thefts etc.
I also congratulate you for a very fine product, ie: GPS mapping for Panama, but also the personal service you and your wife always offer me during my stays in Panama.
Best wishes for future successes.
Dennis
Part time resident of Panama
Resident of Western Canada.
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Jerry,
I found 4 – 5 vendors selling software for Panama, each claiming to be the best. Communication and customer service is important to me. I called the phone # on your website this afternoon to see if I could actually receive someone. It rang many times and I thought no one was going to answer. YOU DID ANSWER and sounded genuine as we discussed your software versus the others’ software. I’m looking for an up-to-date SD card (mainly due to a possible GPS upgrade) for Panama. You gave me your cell phone and said you could deliver it to me at my hotel. Now that’s service! I’ll email our hotel name and itinerary later so we can connect for the sale.
Thanks,
Ray & Debbie Simecek
Austin, Texas
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Hello Jerry,
Thank you for all the hard work that you people have put into this Panama GPS map, it was super easy to install and it works terrific! Your GPS software makes traveling around Panama City stress free. As we Live in Pedasi, we also do a lot of traveling into the interior, and again your GPS map has never failed us on ANY of our travels.
Others may say that their map will get you there, but your professionally designed GPS map gets us to our programmed destination, Stress Free every time! I Highly recommend PANAMA-GPS to ANYONE, military or civilian, who wishes to travel stress free and arrive at their programmed destination.
Best Regards,
Billy Allmon
US Navy SEAL retired
Class 58
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Hi Jerry,
I just wanted to say how great it is to find a business man that believes in service. You helped me through the set up of the Panama maps on my Garmin Nuvi. You literally held my hand and walked me through it. Your professionalism is truly a breath of fresh air. I can't thank you enough. Please use me as a reference if need be.
Gary Rickett
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Jerry
I would like to thank you for all your support and for making me feel like a special customer. I appreciate the time you took to solve my problem and to verify that I solved it up to the last minute.
You are a very special person and I am sure your company will go very far with the kine of service you provide. I will try the map tomorrow...
Thank you
Jerry Lee Moran Merk
Ciudad Panamá, Panamá
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Hi Jerry,
I want to start off by saying Thank You for the update. I purchased the map back in 2008, it has been extremely helpful while navigating the streets of Panama. I’m sorry to hear about the fraud that has been taking place with your company.
I do not like people who steal, I especially dislike those that steal from their workplace. I sent you copy of my paypal invoice, I hope it helps you in the prosecution case. If you need to purchase a map for your GPS, only buy from Jerry and from Panama-gps.
Most companies post phone numbers for assistance and when you call, if they pick up, there could be a language barrier. I called on Saturday, January 14, 2012 at 3:27 PM. To my surprise, Jerry answered the phone. Who calls a company on a Saturday and speaks to the owner? I did and Jerry was extremely helpful and even emailed me. If you want an excellent product with even better support, look no further..
Thanks
Luis O.
Hollywood, Fl
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Jerry,
Actually the original license was in Dec 2007.
I appreciate you standing behind the company and honoring that commitment, despite the fraud that took place.
I therefore will stand behind the real PANAMA-GPS and continue to push my friends, associates and blogs to your site and your products.
I am sorry for what happened and will help support Panama-GPS going forward. I sent a lot of people your way over the years. I just hope all that money did not end up going to Australia.
You do provide a good service to Panama and its people virtue of your solutions.
Thank you.
Bob Franks -
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Hi jerry
Im sorry because i didnt send you my review in spanish before because of too much work Now im sending it to u as follows:
"Desde que me puse en contacto con Jerry, no he recivido sino buena atención y soporte técnico. Al ser él el propietario, ha estado personalmente a todo el proceso de actualización de mi viejo mapa. Honró la promoción que tenía en la página de internet y me ayudó un montón ya que me compliqué en el proceso técnico de actualización. Ahora tengo un mapa super completo y actualizado de la ciudad de panamá e incluso otras ciudades de la República.
Agradezco este soporte ya que incluso se acercó a mi lugar de trabajo para ayudarme con el proceso. Esto es buen soporte. Lo recomiendo!"
Manuel Bunting
Capitán de Boeing 737 12, 2012
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January 8th, 2012
Jerry
testimonial
I was very pleased with the service and courtesy from Jerry Hall. I would recommend his company to anyone. Do not be fearful of using his services because of his previous unscrupulous employee.
Dr.T.J. McKay
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Thank you. Your services is very good. Prompt answers. Keep it up.
Regard,
Jorge - Canada
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(May have been translation from Spanish)
Hi Jerry,
This is my review:
Since I've been in contact with Jerry, I received a good support. He as the owner, has been attempt to my update process, since I messed up myself trying to make it work. Now I have my map updated already and I think I have a good map with a lot of information. So Good, I recommend it.
Manuel Bunting - Panama
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Dear Jerry,
Thank you so much for your world class service. The update arrived and installed without a hitch and as I am leaving for Panama tomorrow, your willingness to accommodate me is greatly appreciated.
-Arnold Abelman
Atlanta
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I want to take a moment and express my utmost appreciation to Jerry at Panama-GPS.com for providing me the very best customer support on a holiday. I sent an email and it was immediately returned asking for my telephone number. Jerry called me at his expense and spent over 30 minutes walking me through the necessary process to get my GPS up to date and functioning. I am retired and forget about holidays (haven't had a holiday or vacation day off since I retired) but the fact it was a holiday did not seem to bother Jerry, as he patiently provided step by step instructions for me to follow. Seldom does one find a business with such outstanding customer service and I cannot recommend Jerry and Panama-GPS.com highly enough.
Fred Fleming- Panama
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Jerry your map is definitely better than the other I tried out. There are more streets on it and the detail is better. Your POI database has more information, restaurants and hotels. As far as navigating, I've tested both products going from my home to my office, daily. Under the same circumstances, yours is much better, hands down.
The other product I used is unable to perform a search on the cities. So, If you want to go to "El Valle" for instance, you can't search for the city / town. Panama-GPS (Formally PTYGPS) searches very well and makes it much easier to use. I've used Certified Aeronautical and Marine GPS and Moving Maps. Your product meets my standard. The other map products available simply don't measure up.
Besides producing a very good map, thank you so much for helping me troubleshoot the Nuvi. I'm not sure I would have ever gotten it to work correctly given Garmin's terrible tech support and user interfaces. You guys went the extra mile here.
J. Smith
Super Service 4x4 Panama
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Jerry thanks for the professional and personal service helping me get the map setup. It's nice buying from someone who only focuses on Panama having the in-country staff you do. Plus, as much as Panama is growing and updating their roads, the boots-on-the-ground updates make me feel I'm getting the latest update from locals. I also felt more comfortable buying from you guys since it's clear you listen to your customer. With you all being in-country, I don't know why anyone would look anywhere else unless they fell for a scam/pirating site. Scammers & pirates don't call you at 9 pm on Sunday to walk customers through the setup, you do. For that, you not only have a loyal customer, you have a friend. I look forward to meeting you.
Best Regards,
Lloyd-Texas March 2011
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Jerry Just to let you know, I am cruising Panama City now for 5 weeks, using a Nuvi 200 bought in Europe, and using your Panama map: fully satisfied !! It really helped me getting around in the city, and find the places I needed to go to as a new resident of Panama.
J. van Veggel- USA
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Jerry I have downloaded and uploaded maps to GPS. All works fine. I would just like to take the opportunity to say how professional and helpful you and Panama-GPS (Formally PTYGPS) have been.
Thank you again for your help
Best Regards
J. Knight- USA
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Jerry with some trepidation we rented a Garmin Nuvi with your maps from the Marriott Hertz office for a road trip to El Valle the final day of our 4 day getaway to Panama last week. The software got us there without a hitch and then - after a very late start back due to oversleeping - got us to the airport with enough time to catch our flight. A really magnificent piece of software without which we''d probably still be stuck looking for the on ramp to the autopista. No first time visitor considering car rental should be without it. If you ever decide to sell stock we''d be interested.
Regards,
Linda and Steve
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I just wanted to say Thank You for creating such a great map. We have used it so much to get around the city we would be soooo lost with out it. We have a Nuvi 750 and it works great, even the talking feature works.
thanks again
K. Pearson
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